Monica M. Hübinette
2601 Elliott Ave · Seattle, WA 98121 (work)
206.892.6177 (work) · 206.228.5290 (cell)
http://monica.hubbe.net/ · mo.at.hubbe.dot.net


Objective

    Since December 1999, I have been working for RealNetworks in Seattle, WA as a Web Developer and I am not currently seeking new employment at this time. This resume remains online for reference only.
Skills

    > Highly proficient in HTML and RXML.
    > Strong familiarity with Roxen.
    > Basic comprehension of Pike.
    > Competent with Linux, Emacs, Netscape, Windows95, Word, Excel, Publisher and Photoshop.
    > Highly detail oriented.
    > Able to listen and learn quickly.
    > Communicates with others easily.
    > Capable of finishing work on a strict schedule.
    > Able to multi-task efficiently.
Web Page Examples

Employment History

    March 1999 - Present
    Upgrades Contract Processor, Northwest Regional Office
    Trendwest Resorts Inc.
    Bellevue, WA

    > Accurately process all contracts and money received from all owners who purchase additional Worldmark product.
    > Consult with Accounts Receivable, Dues and Cash Management departments to ensure all information entered into the computer system is correct and current.
    > Responsible for auditing and accounting for cash generated from new sales in excess of twelve million dollars annually.
    > Input and verify all sales commissions for payroll purposes.
    > Awarded "Trendsetter" for the month of April for going above and beyond job expectations.

    November 1997 - March 1999
    Contract Processor, Northwest Regional Office
    Trendwest Resorts Inc.
    Bellevue, WA

    > Verify accuracy and process new Worldmark ownership agreements.
    > Ensure information is entered into the computer system accurately.
    > Responsible for auditing and accounting for cash generated from new sales in excess of twenty million dollars annually.
    > Input and verify all sales commissions for payroll purposes.
    > Awarded Management University's "Giving Recognition" certificate.

    November 1995 - November 1997
    Telemarketing Representative, Northwest Regional Office
    Trendwest Resorts Inc.
    Bellevue, WA

    > Called potential customers to determine if they met company qualifications and invite them to attend a presentation at one of the sales offices.
    > Exceeded department guidelines for booking percentage, phone time and show percentage.
    > Researched and tested various proposals to gather information and provide feedback to management.
    > Awarded "4th Quarter Superstar 1995" and "2nd Quarter Superstar 1997".

    July 1994 - November 1995
    Appointment Confirmer, Corporate Office
    Trendwest Resorts Inc.
    Bellevue, WA

    > Called, confirmed and rescheduled appointments set by the telemarketers.
    > Answered the phone to give directions to the sales office and answer questions about the company and presentation.
    > Generated and mailed confirmation letters and cards on a daily basis.

    March 1994 - July 1994
    Reservation Agent/Circulation Coordinator, Corporate Office
    Thousand Trails Inc.
    Bellevue, WA

    > Assisted customers by booking reservations and answering questions regarding policies and special promotions.
    > Compiled information and generated reports for the company magazine.
    > Entered advertiser information into the computer database.

    August 1993 - December 1993
    Mail Order Representative, Corporate Office
    Starbucks Coffee Co.
    Seattle, WA

    > Answered and fulfilled customers' phone orders.
    > Resolved customer issues and complaints.
    > Taught customers proper methods of using the company's product.

    May 1993 - August 1993
    Reservation Agent, Corporate Office
    Thousand Trails Inc. Bellevue, WA

    > Assisted customers by booking reservations and answering questions regarding policies and special promotions.

Education


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