Accurately process all contracts and money received from all owners who purchase additional Worldmark product.
	Consult with Accounts Receivable, Dues and Cash Management departments to ensure all information entered into the computer system is correct and current.
	Responsible for auditing and accounting for cash generated from new sales in excess of twelve million dollars annually.
	Input and verify all sales commissions for payroll purposes.
	Awarded "Trendsetter" for the month of April for going above and beyond job expectations.

November 1997 - March 1999 Contract Processor, Northwest Regional Office

Trendwest Resorts Inc. Bellevue, WA

	Verify accuracy and process new Worldmark ownership agreements.
	Ensure information is entered into the computer system accurately.
	Responsible for auditing and accounting for cash generated from new sales in excess of twenty million dollars annually.
	Input and verify all sales commissions for payroll purposes.
	Awarded Management University's "Giving Recognition" certificate.

November 1995 - November 1997 Telemarketing Representative, Northwest Regional Office

Trendwest Resorts Inc. Bellevue, WA

	Called potential customers to determine if they met company qualifications and invite them to attend a presentation at one of the sales offices.
	Exceeded department guidelines for booking percentage, phone time and show percentage.
	Researched and tested various proposals to gather information and provide feedback to management.
	Awarded "4th Quarter Superstar 1995" and "2nd Quarter Superstar 1997".

July 1994 - November 1995 Appointment Confirmer, Corporate Office

Trendwest Resorts Inc. Bellevue, WA

	Called, confirmed and rescheduled appointments set by the telemarketers.
	Answered the phone to give directions to the sales office and answer questions about the company and presentation.
	Generated and mailed confirmation letters and cards on a daily basis.

March 1994 - July 1994 Reservation Agent/Circulation Coordinator, Corporate Office

Thousand Trails Inc. Bellevue, WA

	Assisted customers by booking reservations and answering questions regarding policies and special promotions.
	Compiled information and generated reports for the company magazine.
	Entered advertiser information into the computer database.

August 1993 - December 1993 Mail Order Representative, Corporate Office

Starbucks Coffee Co. Seattle, WA

	Answered and fulfilled customers' phone orders.
	Resolved customer issues and complaints.
	Taught customers proper methods of using the company's product.

May 1993 - August 1993 Reservation Agent, Corporate Office

Thousand Trails Inc. Bellevue, WA

Assisted customers by booking reservations and answering questions regarding policies and special promotions.